CitOnline Business
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We Built This on Real Client Problems

Most agencies talk about creativity like it's magic. We started because we kept seeing businesses pay for brilliant ideas that didn't actually move the needle. Beautiful campaigns that looked great in presentations but couldn't tell you what happened next.

Our first client was a regional manufacturer who'd burned through three agencies in two years. They didn't need another rebrand or viral moment. They needed someone to figure out why their trade show presence wasn't converting and their sales team couldn't close warm leads.

That's what we do. We sit with your uncomfortable data and find the story it's trying to tell.

Team collaboration session reviewing campaign analytics and strategy documentation

How We Actually Work With Clients

Initial client discovery session with market research materials

Discovery That Asks Hard Questions

We start by challenging assumptions. What's working that you're ignoring? What's failing that you keep funding? Our initial consultations focus on understanding the gap between where you think you are and what the data shows.

Strategic planning workshop with campaign timeline and messaging frameworks

Strategy Built on Evidence

We don't pitch you the campaign we want to create. We build the approach your specific situation requires — whether that's repositioning your messaging, restructuring your media mix, or completely rethinking your audience targeting.

Campaign execution review showing performance metrics and optimization recommendations

Execution With Accountability

We track what matters to your business. Not vanity metrics, not industry awards — the indicators that affect your bottom line. And when something isn't working, we tell you immediately and adjust course.

Darian Kopchek reviewing campaign strategy documents during client consultation

The People Behind the Process

We're a small team by design. Everyone who touches your account is senior-level with at least eight years in the field. No account coordinators learning on your budget, no junior writers practicing their craft with your brand voice.

Led by Strategy, Not Ego

Darian Kopchek runs our strategy practice after spending twelve years watching brilliant campaigns fail because they weren't connected to actual business objectives. He spent five years at a national agency before realizing most clients needed better questions, not bigger budgets.

What That Means for Your Project

When you work with us, you get direct access to the people making decisions. No layers of project managers translating your feedback. We keep our client roster intentionally small so each engagement gets the attention it deserves.

Our Actual Expertise

We specialize in advertising and PR for professional services and B2B companies that struggle to differentiate in crowded markets. That means we understand long sales cycles, complex decision-making units, and the challenge of building trust before anyone picks up the phone.

Services That Connect

Brand positioning that reflects reality — not aspirations. Media strategies built around where your prospects actually spend attention. PR approaches that position you as credible without overselling. Campaign measurement that shows what's contributing to pipeline.