Real People Ready to Help Your Business Grow
Getting stuck is part of running a business. What matters is having someone you can actually reach when you need answers. Our support team knows advertising and PR inside and out because we've been doing this work for years.
We don't hide behind automated systems or make you wait days for a response. When you reach out, you'll talk to someone who understands your challenges and can point you in the right direction.
Choose How You Want to Connect
Different situations call for different approaches. Pick the method that works best for what you're dealing with right now.
Email Support
Detailed questions deserve thorough answers. Send us an email at help@citonline-business.net and we'll walk through your situation step by step. Perfect when you need to explain context or share documents.
Response within 4-6 hoursPhone Consultation
Sometimes talking through a problem is faster than typing it out. Call us at +15152784050 during business hours. Our team members are consultants first, so you'll get strategic guidance, not just technical instructions.
Available Mon-Fri, 9AM-6PM ESTOffice Visit
Complex campaign planning or strategy sessions work better face-to-face. Stop by our Columbia office at 300 Berry Tree Ln. We'll grab coffee and map out what you're trying to achieve. Just give us a heads up first.
Schedule 24 hours ahead
Meet Your Support Lead
Tristan Elwood
I've spent the last eight years helping businesses figure out their advertising approach. Before joining the support team, I ran campaigns for retail clients and tech startups. These days I help our clients navigate everything from initial strategy questions to mid-campaign adjustments. Most people come back to me because I skip the jargon and focus on what actually moves the needle for their business.
Campaign Strategy & Client RelationsSelf-Service Resources That Actually Help
Not every question needs a conversation. We've built out guides and documentation based on the questions we hear most often. These aren't generic templates pulled from somewhere else. They're based on real situations our clients have faced.
Getting Started Guides
- Setting up your first campaign from scratch
- Understanding audience targeting for small budgets
- Platform comparison: where to spend your initial dollars
- Timeline expectations: what happens in weeks 1-8
- Common mistakes in early campaign setup
Campaign Management
- Reading your analytics without the confusion
- When to adjust vs. when to wait it out
- Budget allocation across multiple channels
- Seasonal planning for retail and service businesses
- Troubleshooting underperforming campaigns
PR and Media Relations
- Building relationships with local media contacts
- Writing press releases that editors actually read
- Crisis communication templates and response timelines
- Measuring PR impact beyond simple metrics
- Coordinating PR with your advertising calendar
